Singapore Healthcare Workers Build Their Own AI Agents

Singapore’s public healthcare professionals have created more than 12,000 AI agents through AgentSea, giving employees the ability to design digital tools around the workflows they understand best. 

| Written by Palak Kataria

Image Courtesy: Magnific

What if employees did not simply receive new workplace technology, but could build the tools they actually wanted to use?

That idea is taking shape across Singapore’s public healthcare system.

Healthcare professionals can now create and customise their own AI agents through AgentSea, a sector-wide platform developed by national HealthTech agency Synapxe.

And employees are already experimenting at scale.

More than 12,000 AI agents have been created by public healthcare professionals, according to Singapore’s Ministry of Health, opening new possibilities for employees to use AI around the practical needs they encounter in their everyday work.

AgentSea is designed so that healthcare professionals can build agents using natural language with little or no coding knowledge. Potential applications range from summarising information and supporting administrative workflows to helping with staff rostering and other productivity tasks. One example shows what that can mean in practice.

Dr Kenneth Chew, Consultant at the Department of Cardiology at National Heart Centre Singapore, developed an agent that prepares customised patient summaries ahead of consultations.

The agent brings together relevant information including a patient’s background, clinical issues, care plans and outstanding follow-ups. The aim is straightforward: reduce preparation work so that more attention can be directed towards the consultation itself.

That employee-led element makes AgentSea particularly relevant from a workplace perspective.

Healthcare professionals understand the repetitive tasks, information gaps and small inefficiencies within their own workflows better than almost anyone else. Giving them tools to experiment with possible solutions turns employees from users of workplace AI into participants in designing how it is used.

AgentSea also builds on Singapore’s existing healthcare AI infrastructure. Synapxe previously developed Tandem, a secure generative AI platform through which healthcare professionals can explore and test AI applications.

Among the tools already developed is Note Buddy, which can transcribe and summarise doctor-patient conversations across Singapore’s four main languages.

For Singapore’s public healthcare workforce, the next stage of workplace AI may therefore be less about learning how to use another piece of software and more about having the opportunity to shape technology around the work employees already know best.

With more than 12,000 agents created, that experiment is already well underway.

Source(s): Singapore Ministry of Health; Synapxe