Together We Grow: How Macross Consultancy Builds Accountability, Growth, and a Culture of Support

Cheng Jie Sheng, CEO, Macross Consultancy (M) Sdn Bhd shares how the firm nurtures a high-performance culture while ensuring employees feel supported, valued, and empowered to grow in a fast-paced consulting environment.

| April 2026 Edition

The Happiness Perspective

• Clear benchmarks create accountability

• Mentorship drives long-term growth

• Knowledge sharing builds adaptability

• Strong communication keeps teams agile

• Fun and bonding strengthen collaboration

• Flexibility supports sustainable performance

• Teamwork creates a sense of belonging

Cheng Jie Sheng, CEO, Macross Consultancy (M) Sdn Bhd

In the professional services industry, where teams work closely with clients and their business challenges, maintaining high performance while caring for people can be a delicate balance. At Macross Consultancy, CEO Cheng Jie Sheng believes that strong results come from a culture where accountability and support exist together, not separately.

Building Accountability with Support

He explains that the organization has built its culture around clarity, structure, and continuous development. Employees are guided by a structured benchmarking system that sets clear expectations for performance, ensuring that everyone understands their responsibilities and goals.

At the same time, the company places equal emphasis on mentoring and personal growth through quarterly mentor-mentee sessions, where employees receive guidance not only on their work but also on their professional and personal development.

As Cheng shares, “Accountability and support must go hand in hand to build a sustainable high-performance culture.”

As Cheng says,

The balance of structure, support, and recognition enables our employees to take ownership of their work while feeling valued as individuals.

Learning Through Diverse Client Work

Because Macross works with companies at different stages, from startups to established organizations, employees must constantly adapt to new situations. Cheng explains that this diversity shapes the way the company hires, trains, and develops its people.

The firm encourages a strong culture of knowledge sharing, with Heads of Departments actively guiding their teams through structured training sessions while also sharing real client experiences across departments. These discussions allow employees to learn from practical cases and apply insights effectively in similar situations.

As Cheng explains, “Even for junior team members with limited experience, with the right attitude and exposure, they can quickly adapt and develop.”

Employees follow a structured progression path from junior roles to senior, and eventually to managerial and leadership positions. 

Staying Agile in a Fast-Moving Environment

In consulting, where clients expect quick answers and reliable advice, staying responsive without overwhelming employees is essential. Cheng notes that clear communication and structured coordination help teams remain efficient even in fast-changing situations.

Regular training and meetings led by department heads ensure that employees stay aligned with client expectations, technical updates, and industry developments. In addition, bi-weekly discussions among top management and the marketing team support timely decision-making and stronger cross-functional collaboration.

“These structured touchpoints provide clarity, reduce miscommunication, and help teams prioritise effectively,” Cheng says, adding that organised processes allow the team to stay agile without unnecessary stress.

A Workplace That Works Hard and Plays Harder

Alongside performance, Macross places strong emphasis on creating an enjoyable and engaging workplace. The company promotes what Cheng describes as a “work hard, play hard” culture, supported by both the office environment and team-building initiatives.

Within the office, employees have access to facilities such as a pool table, Nintendo Switch, and even a karaoke room, giving them opportunities to relax and recharge during busy periods. Team funds are also allocated for activities like lunches and bonding sessions, helping strengthen relationships across departments.

The company also encourages collaboration through simple but effective practices, such as assigning different teams each month to manage pantry supplies. This small responsibility promotes teamwork and shared ownership in daily operations.

During non-peak periods, activities such as badminton and pickleball nights are organised, creating more opportunities for employees to connect outside of work.

Flexibility for Sustainable Performance

In consulting roles where pressure to perform can be constant, Macross focuses on creating a work culture that supports long-term wellbeing. Cheng explains that flexibility and trust are key to maintaining sustainable performance.

Flexible working hours within a 40-hour work week allow employees to manage their schedules while remaining accountable for results. The company also offers a work-from-home option every Friday, giving employees more balance without affecting productivity.

In addition, Macross follows an unlimited leave policy, allowing employees to take time off when needed, while coordinating with their teams to ensure continuity of work.

Creating Belonging from Day One

For new employees joining the organisation, the leadership team wants the first few weeks to reflect the supportive culture that defines Macross. The company follows the belief of “Together We Grow,” a philosophy that emphasises collective success.

New joiners are assigned buddies who guide them through their early days, introduce them to colleagues, and help them settle into their roles with confidence. Buddies also help new employees build connections across departments, making integration smoother.

Cheng explains that these early experiences shape how employees see the company and their place within it.

As he puts it, “From the start, we want every employee to feel valued, connected, and empowered.”

For Macross Consultancy, building a strong workplace culture is not about a single initiative, but about consistently creating an environment where people can perform, grow, and succeed together.